Localise partners Key Research to meet our clients needs for high quality information on their residents perceptions.
Key Research is a full service, market research agency with a high level of expertise in customer service assessment in the local government sector. Their total commitment to professionalism and quality has enabled them to serve many clients in New Zealand, Australia and further afield. They value excellent working relationships with their clients and strive to provide an outstanding service to facilitate this.
They consider outstanding service to be: attention to detail, careful listening, prompt replies, proactivity in forecasting performance and identifying any potential issues, a determinedness to deliver and ownership of and pride in our work – in short, making clients work easier.
Key Research offers extensive experience in local government research and a high level of client focus and care. More specifically, they have the proven experience and track record in successfully satisfying the diverse market research requirements of local government clients across New Zealand and Western Australia (including many satisfaction and perception research projects);
- adding value to what clients are trying to achieve;
- ensuring rigorous quality control processes are in place which have been proven over the course of hundreds of market research projects;
- designing the most cost-effective option available without compromising any data robustness.
Key Research has extensive experience in conducting diverse research projects clients, domestically and internationally. Key Research has a specialist team which focuses on local and regional government research and has completed over 200 unique projects.
We have extensive local government experience, in terms of project types and methodologies – completing dozens of large scale quantitative, qualitative and mixed methodological research projects annually.
Their clients include:
Shire of Merredin and surrounding Shires (WA): Residents Survey: Strategic Planning
Living Towns (WA): Expenditure Survey 2011
Brookton-Pingelly Regional Transition Group (WA) Residents Survey 2011
City of South Perth (WA) Childrens Services Study 2011
Town of Narrogin, Shire of Narrogin, Shire of Cuballing (WA) Residents Survey: Strategic Planning 2010
Gisborne District Council (NZ) Annual Residents Survey 2011
Municipality of Burwood (NSW): Library Strategy Research Project 2011
Synergy (WA): Customer Satisfaction 2008-2011